TERMS & CONDITIONS
These terms and conditions may be amended from time to time and apply to all our services.
By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and MyWellnessTravels shall come into existence until MyWellnessTravels receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.
MyWellnessTravels is a tour operator, offering a wide range of wellness tours in Iceland.
Bookings can be made directly through MyWellnessTravels, its sub-brands and/or any other website through which MyWellnessTravels makes their services available. If you are having any problems booking through MyWellnessTravels website then please contact us.
MyWellnessTravels reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. MyWellnessTravels is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing MyWellnessTravels with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
1. PRICES
1.1 Currency
Please note that all prices for the services provided by MyWellnessTravels and its sub-brands are in Icelandic Krona (ISK). As a local operator, MyWellnessTravels cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
1.2 Charges
All charges are made in Icelandic Krona (ISK). On mywellnesstravels.com you can view an estimate of prices in ISK and USD. This is only to help you understand the approximate price. Your credit card will always be charged in ISK. We also refund in ISK. Since MyWellnessTravels does not charge any booking or transaction fees we can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.
1.3 Current Prices
All prices shown on our website are based on current prices. All prices mentioned on our website include value-added tax. MyWellnessTravels reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such cost increases that are outside MyWellnessTravels` control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
2. PICK-UP & DROP-OFF SERVICES
2.1 Pick-Up
MyWellnessTravels offers pick-up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as extras or the activity in question only offers the option of meeting us on location.
2.2 Responsibility
You as the traveler are responsible for your pick-up, this includes providing MyWellnessTravels with your pick-up location in time as well as being ready at the correct time for the pick-up for your tour. MyWellnessTravels will provide you with information about your pick-up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour, then please contact us. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time to not miss our guides when they arrive to pick you up.
3. MEETING US ON LOCATION
3.1 Meeting at location
If you are planning to meet us on location for your tour, then please be sure that this can be arranged. For most of MyWellnessTravels tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question. Please note that there are still some tours where this cannot be offered. If you are unsure which tours this follows under then please contact us.
3.2 Responsibility
You as the traveler are responsible for arriving at the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. MyWellnessTravels will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour, please contact us. Please note that if you do not arrive or are late to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
4. EXTRAS & RENTAL GEAR
4.1 Rental
Extras and rental gear can both be added upon booking your tour as well as afterward if it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, you can contact us.
4.2 Cancellation of extras and rental gear
Please note that all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. This includes single supplements, hiking shoes, waterproof jackets and pants, etc. After the tour departure, the extras become non-refundable. Please see section 16 for details on the cancellation policy.
5. TRAVEL INSURANCE
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world.
6. ICELANDIC WEATHER AND CONDITIONS
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world.
6.1 Conditions in Iceland
Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide`s authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
6.2 Force Majure
MyWellnessTravels can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond MyWellnessTravels`s control. MyWellnessTravels acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Arctic family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person`s or company`s act.
6.3 Travel Insurance
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
7. CLOTHING
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client`s well-being and safety at risk. In such cases, full cancellation charges apply.
8. LUGGAGE
Please note that MyWellnessTravels cannot be held responsible for damaged luggage if it is taken on the tour. Luggage storage can be bought as an optional extra if the customer would like to securely store their luggage while on the multi-day adventure.
9. ASSUMED RISK & OUTDOOR ACTIVITIES
Please note that MyWellnessTravels cannot be held responsible for damaged luggage if it is taken on the tour. Luggage storage can be bought as an optional extra if the customer would like to securely store their luggage while on the multi-day adventure.
10. ALCOHOL AND DRUGS
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
11. REVIEWS & FEEDBACK
MyWellnessTravels welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share a review of your experience with us. Please note that all complaints must reach MyWellnessTravels within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
12. TERMS OF PAYMENT
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
13. TERMS OF PAYMENT
This agreement shall be exclusively governed by and construed in accordance with Icelandic law. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.
CANCELLATION POLICY
1. CONDITIONS
All cancellation fees held by MyWellnessTravels are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and MyWellnessTravels shall come into existence until MyWellnessTravels receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
2. COMMUNICATION
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through email, where travelers can manage their bookings. All cancellations must be delivered in writing via email and sent to the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by MyWellnessTravels before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we cannot be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.
3. CANCELLATION OR AMENDMENT FEES & CHARGES
Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below. As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
3.1. Cancellations or Amendments of Day Tours
More than 24 hours notice: Full refund*Less than 24 hours notice: no refund*For all bookings of day tours operated by MyWellnessTravels (or any of MyWellnessTravels sub-brands), a minimum of 24 hours` notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours` notice prior to departure no refund is given. For the 24-hour policy to be applicable, cancellations need to be made and delivered to MyWellnessTravels through email. The 24-hour policy does not honor cancellation requests sent through other channels.Extras and rental gear, booked as part of a day tour fall under the terms as stated here above.Please note that this only applies to tours operated by MyWellnessTravels. Tours operated by trusted partners are subject to the operators` cancellation policy.
3.2. Cancellations or Amendments of Multi-Day, Self-Drive, Group & Trekking Tours
More than 30 days notice: Full refund*Less than 30 days notice: no refund*Cancellations or amendments with more than 14 days notice before trip departure: You will be refunded 100% of the total tour price. Cancellations or amendments with less than 14 days` notice before trip departure: You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour. Cancellations or amendments with less than 48-hours` notice before trip departure: No refund will be given if tours are canceled or if amendments are made with less than 48 hours` notice, as MyWellnessTravels will be charged for all costs such as guides, transport, etc. Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above. Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.
4. CANCELLATIONS OR AMENDMENTS OF PARTNER TOURS
Tours operated by trusted partners, as marked in the booking process, are subject to the partners cancellation terms. The terms will be stated on the ticket after purchase. Information on the terms can also be provided in writing. Please contact Customer Care for further information.
COOKIE POLICY
1. TERMS OF USE
By using our website, you agree to our use of cookies! We use necessary cookies for our website to function properly. We also use third party cookies in order to monitor and improve our site, as we want our customers to have the best experience possible using our website.
PRIVACY POLICY
This policy explains what personal information we collect and for what purpose, how it is used, who is responsible for processing your personal data, how its security is ensured, and the rights users are granted under data protection laws. If you do not agree with the conditions below, you are not permitted to create an account, use the service, or access content provided through it.
1. CATEGORIES OF COLLECTED INFORMATION
The information collected is categorized by type and under what circumstances it is collected.
1.1 User Information Without an Account
If you choose to use our app before creating an account, such as browsing the available content, we will only collect anonymous, non-traceable usage information.
1.2 User Information
If you create an account with MyWellnessTravels, we will process the necessary personal information you choose to share with us to identify your account, such as: Nickname/profile name, contact information (e.g. email) and technical details (e.g. account creation date and time).
2. PURPOSE OF PROCESSING COLLECTED INFORMATION
The functionality of MyWellnessTravels`s services depends on reading and analyzing certain user information
2.1 User Information is Processed for Purposes Including:
Authenticating users upon login
Connecting to third-party services or products. If you choose to log in using a third-party service (e.g. Google), we will receive data from the relevant provider, provided you have given consent for the integration.
Communicating with you through various channels and informing you about our services.
3. DATA LOCATION AND SHARING WITH THIRD PARTIES
To provide our service or manage daily operations, we may need to share certain personal data with our partners, such as your user data and usage data. For example, if you use a third-party platform to connect with us, we may share user and/or usage data as necessary to enable the technical connection and manage our business relationship with such a platform.
We ensure that the processing of your personal information, which may be transferred to partners, takes place within the European Economic Area or in countries that are considered to provide adequate data protection.
Personal data may also be shared to fulfill legal obligations, meet regulatory requests, protect our legal interests, or detect and prevent fraud, ensuring the security of our services.
4. LEGAL BASIS
Personal data may also be processed to fulfill legal obligations and safeguard our legitimate interests or those of third parties, such as:
• Communicating with you regarding your use of our service
• Improving the service and fixing bugs that may arise during its use
• Ensuring system and data recovery as a security measure in case of failure
• Defending our legal claims and those of our users
• Assessing the quality and effectiveness of our service and/or marketing efforts.
5. SECURITY
All our systems are designed to ensure the security of personal information. We emphasize that our partners software for processing personal data complies with the legal requirements for such data processing. We strive to store personal information only for as long as necessary based on the purpose for which the data was collected.
Prices may vary depending on the type of service, currency fluctuations, and/or the payment method used. Prices do not include data transfer costs or fees that your telecommunications service may charge under your agreement for such services.
6. SERVICE UPDATED AND CHANGES
MyWellnessTravels regularly updates its app to ensure its security and improve user experience.
MyWellnessTravels reserves the right to make changes to the technical requirements for using the service and to add, modify, or remove partners and payment methods at any time.
7. PRIVACY POLICY DURATION AND CHANGES
The Privacy Policy is issued by MyWellnessTravels ehf. and is effective as of January 13, 2024. Should there be any changes to our terms or regulations affecting the content of this policy, the terms will be updated. If significant changes occur, users will be notified via email with 30 days notice. By continuing to use MyWellnessTravels services after that time, the user accepts the changes to the terms.
Want to receive exciting updates!
Subscribe to receive updates on new experiences, travel advice or exciting offers.
